Digital Giftcard

1. General

These terms and conditions apply to the purchase and use of digital gift cards (“Gift Cards”) issued by Primus-Silva LTD, a company registered in the United Kingdom under company number 02413508, with its registered office at 4 Brewster Square, Livingston, EH54 9BJ, United Kingdom.

By purchasing, receiving, or using a gift card, you accept these terms and conditions.

2. Validity Period

The gift card is valid for 24 months (2 years) from the date of purchase.

After the validity period expires, the gift card can no longer be used, and any remaining balance will be forfeited without the right to compensation.

3. Purchase and Delivery

Gift cards are sold digitally and delivered via email to the recipient address provided at the time of purchase.

The purchaser is responsible for ensuring that the correct email address is entered.

Delivery usually occurs within a few minutes, but delays may occasionally occur.

4. Use

The gift card can be used as a means of payment for purchases on our official website:

https://silvasweden.uk/ within the country where the card was purchased.

It can be used for full or partial payment. If the purchase amount exceeds the gift card’s value, the remaining balance must be paid using another accepted payment method.

5. Balance

The balance of the gift card can be viewed directly via the link included in the email with the gift card.

You can also contact our customer service at support@primus-silva.com if you need assistance.

Gift cards cannot be redeemed for cash, transferred, or refunded, either in whole or in part.

6. Refunds, Loss, and Theft

Gift cards are considered valuables. Primus-Silva LTD is not responsible for lost, stolen, or damaged gift cards.

Gift cards cannot be repurchased or refunded and will not be replaced if lost or used without the holder’s permission.

If goods purchased with a gift card are returned, the refunded amount will be credited back to the same gift card.

7. Misuse and Fraud

Primus-Silva LTD reserves the right to refuse, block, or deactivate a gift card if there is suspicion of fraud, misuse, or any other unauthorized use.

The company may also claim compensation for any losses resulting from such misuse.

8. Governing Law and Dispute Resolution

These terms and conditions are governed by the laws of England and Wales.

For consumers residing within the EU, EEA, or the United Kingdom, any mandatory consumer protection laws in the customer’s home country shall also apply, in accordance with applicable legislation (including the EU Rome I Regulation).

Any disputes should primarily be resolved through dialogue with our customer service.

If a dispute cannot be resolved this way, you as a consumer may refer the matter to the appropriate consumer authority or dispute resolution body in your country.